PRIVACY POLICY
Effective Date: 01/01/2026
SUBGRADE IQ (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your information.
This Privacy Policy explains how we collect, use, process, and protect information when you use the SUBGRADE IQ platform (“Platform”).
By using the Platform, you agree to this Privacy Policy.
1. Information We Collect
We collect the following categories of information:
A. Account Information
When you create an account, we may collect:
Name
Company name
Email address
Billing information
Login credentials
B. Uploaded Route Files
Users may upload geospatial files (including SHP, KML, KMZ, or similar formats) for analysis.
These files may contain planned infrastructure route data.
C. Usage Information
We may collect technical information including:
IP address
Browser type
Device information
Access times
Platform usage metrics
This data is used for security, diagnostics, and system improvement.
2. How We Use Information
We use collected information to:
Provide analytical outputs
Operate and maintain the Platform
Improve system functionality
Respond to customer support inquiries
Process payments
Ensure platform security
We do not sell user data.
3. Route File Processing & Retention
SUBGRADE IQ is designed to process route files without long-term storage.
Uploaded route files:
Are used solely to generate analytical results
Are processed within secure cloud infrastructure
Are deleted from active systems following analysis completion
We do not maintain permanent archives of user-uploaded route files.
Derived analytical summaries may remain in user accounts, but the original uploaded files are not retained.
4. Cloud Hosting & Security
The Platform is hosted on enterprise cloud infrastructure provided by Amazon Web Services (AWS) or comparable providers.
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect data during processing.
However:
No system can be guaranteed 100% secure
Transmission over the internet carries inherent risk
Users acknowledge and accept these risks when using the Platform.
5. Data Sharing
We do not sell, rent, or trade user data.
We may share limited information with:
Payment processors
Cloud infrastructure providers
Service providers supporting Platform operations
Such providers are contractually obligated to maintain confidentiality and data security.
We may disclose information if required by law or legal process.
6. Contractor Directory (If Applicable)
If users participate in a contractor directory feature:
Contact and service-area information may be visible to other platform users
Contractors control the geographic boundaries they submit
SUBGRADE IQ does not publicly disclose route files or project-specific data.
7. Cookies & Analytics
We may use cookies or similar technologies to:
Maintain login sessions
Improve user experience
Analyze platform usage
Users may adjust browser settings to manage cookies.
8. Data Retention
We retain:
Account information while accounts remain active
Billing information as required for legal or financial compliance
Analytical summaries associated with user accounts
Uploaded route files are not retained long-term.
9. User Rights
Users may request:
Access to their account data
Correction of inaccurate information
Deletion of their account
Requests may be submitted to: [Insert Contact Email]
10. Children’s Privacy
The Platform is not intended for individuals under 18 years of age.
11. Changes to This Policy
We may update this Privacy Policy periodically.
Changes will be posted with an updated effective date.
12. Contact Information
For privacy-related inquiries, contact:
SUBGRADE IQ